At Hunar, we take great pride in the craftsmanship and quality of our garments. While most of our pieces are made-to-order, we understand that there may be rare occasions when an exchange or return is required. Please review our updated policy below.

Eligibility for Returns & Exchanges

We offer exchanges or returns in the following cases:

• Size Mismatch – if the garment does not fit as expected

• Incorrect Product – if the product received is different from what was ordered

• Damaged Item – if the product arrives in a visibly damaged condition

Not Eligible for Return or Exchange

• Custom-made and made-to-order garments

• Sale or discounted items

• International orders (outside India)

Timeframe to Initiate

• Requests must be raised within 14 business days of receiving your order.

• For quicker resolution, contact us within 48 hours of delivery.

How to Initiate a Return or Exchange

1. Email us at customerservice@hunar.shop or message us on WhatsApp within 2 business days of receiving your package.

2. Wait for our confirmation and instructions before shipping any item.

3. Send the item to:
   Hunar Design Studio
   227/2, AJC Bose Road,
   Kolkata - 700020

4. Share your order number and tracking details via email. 

5. Once we receive the item, please allow 24–48 business hours for a quality check. 

Exchange Process

• Once approved, the exchanged product will be shipped within 7–10 business days of receiving the returned item.

• Exchange is subject to product availability.

Refund Policy

• We primarily offer store credit (valid for 6 months) for eligible returns.

• In exceptional cases, a refund may be granted. All refunds are:

  • Credited to the original payment method

  • Processed within 7–10 business days of return approval

  • Reflected in your account within 5–7 business days after processing, depending on your bank/payment provider

Cancellations

• Orders once confirmed cannot be cancelled unless there’s a stock or production issue from our end.

• If Hunar cancels an order, you will be notified and offered a full refund based on your preference.

International Orders

We currently do not accept returns or exchanges for international shipments.